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200% Low Price Guarantee
If you see a dated, printed advertisement from an authorized dealer showing a lower price for exactly the same item you purchased from Netmarket within 60 days of your purchase (15 days for computer products, camcorders, video games, and digital cameras), you are entitled to a refund for the difference in price - plus 100%! (Example: If you buy a product for $100 and find the product elsewhere for $90, Netmarket will give you a refund for $20.00). Also, if we lower our own prices within 60 days of your purchase (15 days for computer products, camcorders, video games, and digital cameras), on exactly the same item that you purchased from Netmarket, we will gladly refund the difference between the old and new prices.
"Exactly the same" means an item with the same model number, manufacturer's U.S. warranty and accessories, as the one you bought from Netmarket. The advertised, lower-priced model must be from an authorized dealer for that product. Pagers, cellular phones, motorized vehicles, demonstration models, items purchased at limited sales and auction sites, one-of-a-kind items, food products and collectibles items are excluded. A dated print ad from a retailer, URL, or printout must be submitted. Only these items will be considered as proof for the refund.
We reserve the right to limit sales and benefits (including Low Price Guarantee) to resellers. Calculation of the amount of your refund will take into account sales tax and shipping. Please allow 2 weeks for response to your claim. For information on how to receive your price-difference refund call 1-800-307-3137.
This Low Price Guarantee is not insurance and this description is not an insurance policy or contract for insurance.
The following additional terms apply for members joining after August 1, 2003: Claims for price adjustments for camcorders and video games must be made with in fifteen (15) days of purchase. Refunds are limited to a maximum of three (3) claims on any one type of item per Member per twelve-month period and up to a maximum of $1,000 per Member per twelve-month period.
What is an authorized dealer?
We will only recognize lower competitor prices that come from authorized dealers who have your item in stock at the time of your submission. An authorized dealer is a legitimate retailer that has been approved by manufacturers to sell their products.
Is the lower price you found being offered by a less well known dealer? If so, Netmarket will need to verify that the company has been officially authorized by the manufacturer to sell the product in question. If we are unable to confirm that the company is an authorized dealer, we may require you to obtain written documentation from the manufacturer.
To ensure a quick and easy submission, your claim must meet the following requirements.
The ad must be in print or from a URL dated within 60 days after your purchase date (15 days for computer products, video games, camcorders and digital cameras). Web page printouts will be accepted, but we will verify availability and price for any submissions from an online dealer. If submitting a printed web page or URL, it should include the item detail page stating price, tax and shipping, where applicable. If not shown on item detail page, please submit shopping cart page stating price, tax and shipping. Note: our representatives will need to manually verify the price, which may require up to 24 hours from the time of submission. If at the time of price verification, we are unable to confirm the lower price, your request may be denied.
The submitted advertisement, printout or URL must include the date and store name.
We cannot accept faxes or photocopies.
Submissions from "shopping bots*" are not acceptable. *Shopping bots are digital "comparison shoppers" that search out and compare prices online.
The product in question must be in stock at the time of submission.
The model number for the advertised item must be identical to the model number of the item you purchased.
The advertised item must be brand new, and must include identical accessories to the item you purchased. The product must be covered by the same U.S. Manufacturer's Warranty where applicable. Price match must be from a dealer authorized to sell that model at that particular price. To confirm that the company is an authorized dealer, we may require you to obtain written documentation from the manufacturer.
The URL must show a fully delivered price including shipping & handling charges as well as any applicable taxes. Rebates and site coupons should not be included in a matching price.
The ad or URL cannot limit the quantity you can purchase or contain an expiration date on the price. Any ad stating a "no return" policy on the item in question is not valid.
Price match must be from a dealer authorized to sell that model at that particular price.
Low prices that are the result of typographical errors or omissions within the ad are not valid for submission.
If your claim meets these requirements, you may submit your request to Netmarket by using our Low Price Guarantee Form.
Simply print the form, and send it to our Customer Service Department at:
40 Oakview Drive
Trumbull, CT 06611
Attn: IPS Department
Calculation of the amount of your refund will take into account sales tax and shipping. Please allow two weeks for response to your claim.
If you have any further questions about our Low Price Guarantee, please call 1-800-307-3137.
Important notice to dealers: We reserve the right to limit sales and benefits (including Low Price Guarantee and Extended Warranty) to resellers.